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Outsource Customer Service and Phone-In Payment Processing


Outsourcing your call center payment processing can be an efficient and cost-effective way to reduce administrative costs and improve customer service. Learn about the different aspects of outsourcing, as well as what you need to look for when choosing a service provider.


What is Call Center Payment Processing?

Call center payment processing is the processing of credit and/or debit card payments that are made through a customer call center rather than directly to a business or municipal office. This includes payments made via telephone, as well as payments processed using interactive voice response (IVR) technology. As payment processors, we at Interactive Software Solutions ensure that all customer information is securely stored and processed in compliance with industry regulations to guarantee the safety of customers’ data.

Benefits of Outsourcing Payment Processing

Outsourcing your call center payment processing with Interactive Software Solutions provides a range of benefits for your organization, including improved security and reduced costs. By outsourcing the processing of payments to a third-party service, you can benefit from top-level encryption services, compliance with Payment Card Industry (PCI) compliance regulations, and access to experts who have specialized knowledge in the processing of payments. Additionally, outsourcing eliminates the need to hire and train staff on payment processing while also freeing up resources so that they can be used more effectively elsewhere.

By partnering with Interactive Software Solutions for your call center processing, you can receive comprehensive customer service and training as well as access to secure storage for payment data. This includes monitoring of daily, weekly, or monthly payments to ensure all transactions are accurate. Additionally, by leveraging the latest technologies such as AI-based analytics, your organization can gain real-time insights into customer data that can help inform marketing, sales, and supply chain planning strategies. Finally, outsourcing your call center payment processing enables you to focus on growing your business without sacrificing security or incurring significant costs.

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Implementation and Auditing Processes to Ensure Compliance

When outsourcing your payment processing, your service provider must be knowledgeable about current regulations and industry standards. It is also important to ensure that the provider can demonstrate security compliance by offering clear implementation processes and ongoing audit processes. Ensure that timelines, known risks, as well as specific testing procedures are established in order to ensure compliance with industry standards.

By understanding the data submission requirements of your target market, as well as having clear policy procedures for handling security and personally identifiable information, Interactive Software Solutions has developed a hierarchy and timeline to efficiently manage payments. We ensure that all staff members are trained on the procedures and authorized to keep up with any changes that may result from new regulations or industry standards. Furthermore, we take advantage of technology such as two-factor authentication to further improve system security and protect customers when they do business through our call center.

High Quality Payment Processing

When it comes to finding a quality payment processor provider, there are a few key considerations to keep in mind. First, make sure that the provider offers secure transactions and data protection. Interactive Software Solutions uses the most secure methods and tools to keep data secure and prevent fraud. We have experience and expertise in the full range of payment processing technologies. We additionally ensure that you have reliable customer service support to answer any questions or concerns that may arise. Finally, Interactive Software Solutions offers competitive rates and fees for their services. Schedule a consult with us today.

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